Since the start of the Coronavirus pandemic in the UK we have been working tirelessly with our professional carers to protect and support our clients, whilst ensuring our teams own safety, health and wellbeing.

Find out more about why live-in care continues to be the safest care environment including some simple steps that you can take to ensure the safety of your loved ones throughout the Coronavirus pandemic.

We are committed to making sure our families know when any changes to our operations need to be made to ensure we are meeting Government guidance. Here you can stay up to date with our latest Coronavirus guidance.


Stay in touch with your elderly loved ones through the use of technology 

It’s important that your elderly loved ones self-isolate during a lockdown, in order to keep themselves as safe as possible. However, you don’t want them to become lonely and isolated from family and friends. Set up regular phone calls and video calls to enable your loved one to continue to socialise with the outside world.

Get them tested if they show any symptoms

Make sure your elderly loved ones discuss any symptoms they may be experiencing. Early symptoms can be dismissed as a cold. If they are experiencing any symptoms, make sure you arrange for them to seek medical advice through NHS 111 or their own GP.

Arrange online shopping and prescription delivery

With your elderly loved one self isolating, it is vital they still have access to their essentials. If you are unable to shop for them, ensure online delivery slots and prescription deliveries are arranged.

Promote exercise, fresh air and adequate hydration

Even if your loved one is self-isolating, encourage them to continue light exercise, if their health condition allows. If they have access to a garden, promote time in the day outside in the fresh air. It is also important that they keep their home well ventilated, so encourage having windows open at times throughout the day and encourage them to keep well hydrated.

Talk to your loved-one’s live-in carer

Make sure you communicate with your loved-ones carer. They will be able to support you with the above suggestions, and more importantly give you peace of mind that your loved one is safe and well.


Live-in care is the safest form of care during the pandemic. As we have seen in the care home sector, risk of transmission is exacerbated given the number of touch and contact points in a care home environment, as well as the volume of interactions.

Here are some of the benefits of receiving live-in care at home during the Coronavirus pandemic:

  • Dedicated one-to-one care

Our professional carers are trained to proactively manage the health and safety of our clients and respond to any concern quickly and effectively. This level of highly-personalised care is difficult to achieve in a traditional care home setting.

  • Specialist, complex care support

During the Coronavirus pandemic many care homes will have to self-isolate residents to reduce risks and manage outbreaks. For those living with complex conditions like dementia, restricting movement can have a very negative impact on a person’s well-being. Staying in the comfort and familiarity of home is paramount in helping those living with complex conditions.

  • Managing and controlling infection risk

Receiving care in your loved one’s own home significantly reduces their risk of infection. With one dedicated carer living with you for a longer period than some other live-in care providers you can have peace of mind that infection risks are reduced further.

  • Companionship and assistance socialising online

Our compassionate carers are there to provide reassurance and companionship to your loved ones. Coronavirus has caused an increased feeling of anxiety and loneliness for many older people and the one-to-one social, emotional and companionship support provided by a professional carer can make all the difference to self-esteem and well-being. A carer can also help your loved one stay connected with family and friends through video-conferencing software.

  • There is nowhere quite like home

Continuing to live in the familiar surroundings of home is of great benefit to older people facing heightened levels of anxiety due to the Coronavirus pandemic. Being able to carry on with their usual lifestyle and routines provides comfort and reassurance during this difficult time.


As a result of the Coronavirus pandemic, we have introduced additional measures to ensure the safety of your loved ones and our care teams.
Since the beginning of the pandemic our focus has been on minimising Covid-19 risks whilst continuing to deliver outstanding care. We work tirelessly to ensure the safety of both our professional care team and our clients. We strictly adhere to the NHS Covid-19 guidance on how to control and manage Covid-19 risks and reduce the risk of infection.

PPE has been made available to all our carers should they need it and we have adapted our mandatory induction training program to include information on how to safely manage Covid-19 risks in the home.

We stay in regular contact with both our professional care teams and our clients to offer support and updates on new information and best practices as they become available.

We are proud that we have maintained incredibly low transmission rates of Coronavirus in our live-in care placements, which is testament to the dedication and commitment of our teams to keep both themselves and their clients safe.


Our expert care advisors are here to help you understand the options available to you.


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