ANSWERING YOUR FAQ’S

Yes, we are regulated by the Care Quality Commission (CQC). CQC regulate and inspect all health and social carer services in England and Wales to ensure they meet fundamental standards of quality and safety. Following an inspection of a service they rate the service based on five key measures – safety, caring, responsive, effective and well-led – and publish their inspection report on their website. This means families can access this information to make an informed choice as to which care service they use. We are proud at Oxford Aunts to be rated ‘Good’ in all five key performance measures. Read our latest inspection report here.

Yes. Our fully managed and regulated live-in care service offers families reassurance at a time they need it most. Unlike introduction agencies, all our live-in carers are directly employed and managed by us whilst they are caring for you. They are supported by a care management team made up of care experts who ensure they are supervised and supported to provide the high standards of care our clients should expect.

We operate throughout Oxford and its surrounding counties. Each regional team is made up of a dedicated Care Assessor local to you who is on hand to provide an unrivalled level of support to you, your family and our carer. They are supported by a Care Manager at our central office who handles all other aspects of care delivery to ensure a quality service is delivered, every time.

Live-in care costs are comparable with a quality care home, and sometimes less. Costs in care homes can be much more if you need nursing care. With live-in care you have the added value of being able to keep your family home and the fee you pay for your care is purely for the quality support you receive.

If you are a couple, live-in care really is a cost-effective option. In a care home you would be charged double for two bedrooms. With live-in care there is only a nominal cost if two people receive care at the same address.

We cover a large area of around 65 miles radius around the centre of Oxford. However, please contact us and we will confirm whether we cover your area or not. If we are unable to help you, it is likely our sister company, The Good Care Group will be able to as they operate throughout England, and Scotland.

Depending on our client’s needs, our carers can be with our clients for several weeks, sometimes longer before they take a break. Their break is typically for two weeks, sometimes more and will covered by another of our dedicated and experienced live-in carers whom we will carefully match with you to ensure they can meet your needs.

Depending on our client’s requirements we can offer a waking night service for those that need extra support. Please get in touch with our care experts and they will be able to advise you on how we can help.

All our carers have previous experience of care or nursing as we know this means they have the aptitude to deliver high quality, live-in care. Some are qualified nurses, many have UK care qualifications and others have overseas qualifications having worked in formal care settings. As many of our carers have been working for Oxford Aunts for a long time, it enables us to really understand their expertise, skills and backgrounds which delivers a more effective matching process. Once a carer comes to live with you depending on your requirements, they will typically stay with you for several weeks or more, which means they truly understand your overall needs and how you wish to live your life, whilst offering deep-rooted companionship and continuity of care.

A rigorous recruitment process
At Oxford Aunts we are committed to attracting the very best carers. It all starts with our recruitment process where we carefully select carers against a comprehensive set of criteria that explores not only skills and experience, but backgrounds, interests and values so we can achieve effective matching with our clients. Unlike other home care providers, we ask our carers to complete a Situational Judgement Test (SJT) that assesses carer judgement in the context of delivering care to ensure those we hire have what it takes to deliver high-quality live-in care to our clients.  As part of our recruitment process we obtain police checks in both the UK and the carers home country, in addition to ensuring we have Disclosure and Barring Service (DBS) checks completed.

Comprehensive training
Our industry leading training programme completed by all our carers has been created with leading charities and clinical experts and goes well beyond industry standards. This enables our carers to support our clients to live well in their own homes. For those living with complex conditions, such as dementia or Parkinson’s or for those needing stroke care or palliative care, our training ensures carers can support specific needs that require more monitoring and higher levels of care and support. From induction training, into placement and beyond, our carers never stop learning new skills that ensure they have the skills required to provide high standards of live-in care, whilst finding new ways to further enhance the level of care they provide.

Many of our carers do drive and unlike other care providers we do not charge extra for carers who are drivers.

We are very proud of our dedicated carers, most of whom have worked for Oxford Aunts for many years. All our carers have previous care experience before they join us and will be carefully matched working with you and your family to ensure they are able to meet not just your care and support needs, but are closely aligned with how you wish to live your life, sharing common interests and backgrounds. In the rare situation, the match does not work out we will happily work with you and your family to find the care team that does.

Yes, we do offer a respite service for a minimum of two weeks. Respite care at home allows for a person to be cared for in the comfort and familiarity of their own home by a dedicated and experienced carer whilst a family carer takes a break from looking after their loved one. Respite care may be just the answer if you require convalescence care or rehabilitation following an illness, medical emergency or elected surgery.

Respite care also provides families with an opportunity to try a 24-hour live-in care arrangement for the first time before taking the step into a more permanent arrangement. This gives everyone the opportunity to understand the practical and emotional considerations. It allows you to understand how live-in care works, how it will be managed, how your loved one will respond to a relationship with their carer and adapt to a new way of living that benefits both the person being cared for and the family carer. For a minimum of two weeks you can really see if live-in care is right for you and your family.

Families can also plan with respite home care. A series of bookings can be made over a period of time allowing for you to have sufficient rest breaks to balance life and with the confidence that your loved one is well known to Oxford Aunts. This means they will receive excellent carer matching and, in some instances, have the same carer providing consistency of care for your loved one.

Having supported thousands of families to plan long term care, we are very aware that the process of engaging a care service is a very emotive, personal and incredibly important decision. We ensure you have all the information you need to make an informed decision.

You are very welcome to visit us at our Botley offices, on the outskirts of Oxford to find out more about us and of discuss your care requirements. Alternatively, if you need us to visit you at home, our expert Care Assessor who is local to you will come and meet with you and your family. This provides a relaxed and informative opportunity to learn more about how live-in care works and for a comprehensive assessment of needs to be conducted, as well as answer any questions you may have.

At Oxford Aunts, we appreciate what a worrying and disconcerting time it is for us all, as we face the unprecedented challenges to our daily life and adapt to living with Coronavirus in our communities.

Since the start of the outbreak in the UK we have been working tirelessly with our teams to protect and support our clients, whilst ensuring our teams own safety, health and well-being. We are proud that we have not experienced a Coronavirus outbreak in any of our live-in care placements, which is testament to the dedication and commitment of our teams to keep both themselves and their clients’ safe, by respecting and adopting all guidance issued by both Oxford Aunts and the UK Government.

Live-in care is the safest type of care for older people during the Coronavirus pandemic as we can ensure effective shielding through dedicated one to one care. As we have seen through published data and media reports, the situation in residential care and nursing homes has sadly been catastrophic. Find out more about why live-in care is the safest Coronavirus care and how our Coronavirus live-in care service can help you or your loved one during the pandemic, ensuring you receive highest quality care in a safe, secure and familiar environment – your home. Find out how we have been supporting our carers to ensure the care we provide our clients continues to be of the highest quality.

At Oxford Aunts the team works hard to ensure you can have care in place as and when you need it. Whilst we prefer to take a week or so to be able to plan your service to start well, ensure everything is in place and you have the best carer to meet your needs, we can sometimes have care in place within a few days. In exceptions or in a crisis on some occasions we can organise care within 24-hours.

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