Supporting families to make the
right long-term care choice

Once you have decided that live-in care is right for you and your family, the decision now is which live-in care provider do you choose. Many believe that all live-in care organisations are regulated by the Care Quality Commission (CQC), which means the quality of care is monitored and regularly inspected. This is not the case – here we explain the key differences to help you make an informed decision.

Live-in care provider vs. Introduction agency

Live-in care provider

  • Regulated and inspected by the Care Quality Commission (CQC)
  • Directly employed carers
  • Fully managed service
  • High levels of carer supervision and management
  • Carers paid directly by provider
  • Holiday cover managed by provider
  • Oversight, direction, advice and support given as needs change
  • Peace of mind, knowing your carers are well-led and supported by care management experts
  • Effective monitoring of the service and the carer who comes to live with you

Introduction agency

  • Service not regulated by the CQC
  • Introduced to a carer who is employed by the family or the person receiving care
  • No management of service
  • Family responsible for supervising and managing the care arrangement
  • Family pays carers
  • Family responsible for managing holiday cover and sickness
  • Agency cannot advise, direct or support the carer in their role

Employed professional carers

There are many reassuring benefits to using a fully managed service.  As a fully managed service, Oxford Aunts directly employs its dedicated carers whilst they are caring for you – we never use agency carers.  All carers go through a robust and rigorous recruitment process and are trained to the highest level before they are placed with a client.

Uniquely, we use a Situational Judgement Test (SJT) during the recruitment process to ensure those we hire have the aptitude to deliver the high-quality care our clients should expect. You will be supported by an expert care team which includes a Carer Assessor local to you and a Care Manager, with care delivery overseen by an experienced registered manager.  Our care management team only look after a small portfolio of clients, which means you and our carer get unrivalled levels of support.

A regulated and inspected
service drives quality

Oxford Aunts is a regulated service, which means the quality of its care is regularly inspected by The Care Quality Commission (CQC), something introduction home care agencies are not.  As a family you cannot be assured of the quality of the service the carer you are introduced to will provide.  We are proud to be rated ‘Good’ in all five measures in our last inspection.  Read our CQC report here.

We are completely accountable for the care we provide, which eliminates worry and provides reassurance to families that their loved one is in safe hands and receiving the best care.

Taking the worry away from family members

Once an introduction agency introduces a carer to you and you pay the one-off charge to them for that service, that is typically the end of their involvement in the arrangement. Families are then required to supervise, manage and organise all aspects of the care for their loved one, which for most is time consuming, frustrating and sometimes unmanageable. Most people who require long-term care will need a team of two carers to provide the support they need.   This means you will be responsible for managing a rota, paying the carer and organising sickness and holiday cover as well as directing the care.  Carers introduced through an introduction agency are self-employed and may not have had any training before being placed with a client.

With a fully managed and regulated service all these worries are simply taken away and you have all the reassurance you need about the quality of care being provided and the level of service you will receive – making life easier for all the family.


Call our friendly and approachable care advisors today to arrange an assessment of your care needs.  We are here to help you and your family.

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