Our offices are currently closed. To get in touch please use our enquiry form.

Our offices are currently closed. To get in touch please use our enquiry form.

When the unexpected happens, and your loved one requires immediate and compassionate support, turn to Oxford Aunts for reliable emergency home care. We provide responsive, compassionate support that ensures your loved ones receive the necessary care in the comfort of their own home.

Our emergency home care can be put in place quickly, often within 24 hours of your first call. Contact us today to learn how we can help your family.

What is emergency home care?

Many families in Oxfordshire and throughout the country believe the only choice they have when a family member or loved one needs emergency care is to leave their much-loved home and move into a care home or hospice. This is just not true.

With live-in emergency care provided by Oxford Aunts you can be assured of a high-quality emergency home care service provided by a trusted and established provider – a service that has benefitted many families for many years.

We are proud to have cared for thousands of people since 1967, enabling them to stay safely and happily in the comfort of their own homes whilst providing much-needed peace of mind for their families. Our high-quality emergency care is focused on improving health, well-being and quality of life. Our home care services can be tailored to meet your unique needs so you get just the right amount of care you require without sacrificing your autonomy.

Our high-quality emergency home care services include

  • A comprehensive assessment of your needs – our assessment will address not just your care needs but how you wish to live your life
  • An emergency response carer matched to you within 48 hours
  • Once the emergency situation passes, careful matching of an experienced and dedicated carer who will meet all your needs on a regular basis
  • A highly tailored care plan created using a multidisciplinary approach in consultation with other healthcare professionals and community organisations involved in your care, and where appropriate, your family members or loved ones
  • Unrivalled support from a team of two care management experts local to you
  • Domestic and household tasks
  • Cooking, meal planning, shopping and preparation
  • 24-hours a day out-of-hours emergency support should you need it

Who is emergency home care for?

Emergency home care services are useful in many different situations to provide immediate and ongoing support, including:

  • 24-hour live-in care: When continuous care is required to enable an individual to maintain their quality of life within the familiarity of their home. Live-in care provides round-the-clock care and support that enhances quality of life and well-being.
  • Respite care: Offering a valuable break for family caregivers, respite care provides temporary relief. It also provides an opportunity to experience live-in care firsthand, helping families determine its suitability for their unique needs.
  • Short-term care: Following a hospital stay or for individuals recovering from surgery, stroke, or undergoing cancer treatment, short-term home care ensures a smooth transition and facilitates the rehabilitation process.
  • Complex care for medical conditions: Emergency home care supports individuals dealing with complex medical conditions such as dementia, Parkinson’s, or multiple sclerosis. This allows them to receive the necessary care and support without needing to relocate to a care facility.
  • End-of-life palliative care: When individuals are reaching the end of their lives, emergency palliative home care ensures that their needs and preferences are met with compassion and dignity.

A fully managed service for peace of mind

At Oxford Aunts, we know how worrying it can be when organising emergency care – we just want our loved ones to receive the best care and live a good life. When choosing an emergency care provider, you have a choice as to whether you use an introduction agency or a fully managed service provider like Oxford Aunts.

Our fully managed and regulated live-in care service means our carers are directly employed and managed by us while caring for you. They are supported by a care management team made up of care experts who ensure they are supervised and supported to provide the high standards of care our clients expect. If you use an introduction agency you will be left to manage the carer, pay them and organise holiday cover once you are introduced to them and they start to care for you.

For the many families that Oxford Aunts support, we know our fully managed service provides lots of reassurance whilst removing the burden of carefully managing the care arrangement for their family member or loved one.

Our emergency home care service

An Oxford Aunts’ experienced and dedicated carer will provide a range of care services in the comfort of your home, including:

Why choose Oxford Aunts?

At Oxford Aunts, we understand that choosing an emergency care provider can be a difficult decision. You want to be sure that the care provided is of the highest quality and that the carers are trustworthy and compassionate.

Here are just some of the many reasons our clients choose Oxford Aunts for their domiciliary care service:

  • Experience and expertise: We have over 50 years of experience in providing care to people in the comfort of their own homes. Our carers are highly skilled and trained to provide the highest level of care, ensuring that your needs are met with dignity and respect.
  • A fully-managed service: We provide a fully-managed service taking care of all aspects of your care needs, including hiring, paying and managing your carers. Families can spend more time together without worrying about managing the care arrangement.
  • Tailored care plans: We understand that everyone’s needs are unique, which is why we create tailored care plans that are designed to meet your specific needs and requirements.
  • Flexibility: We provide care from a minimum of a 60-minute visit a day to as many hours or visits as you need throughout the week. We offer flexibility to ensure that you have the care you need when you need it.
  • Regulated provider: We are a regulated provider, which means that we are regularly inspected by the Care Quality Commission to ensure that we meet the highest standards of care and safety. We are delighted that our service has been rated by CQC as a ‘Good’ service in all five measures – safe, caring, effective, responsive and well-led.
  • Continuity of care: We understand that continuity of care is important, so we strive to ensure that the same carer visits you on each occasion. We know this allows you to build a relationship of trust with them.

How much does emergency home care cost?

Our costs are subject to a full assessment of your loved one’s care needs. We will arrange a no-obligation home assessment where we discuss your requirements. Once we better understand your care needs, we can provide an all-inclusive quote for the weekly cost of care without any hidden or extra fees.

Live-in care costs are comparable with a quality care home and sometimes less. Costs in care homes can be much higher if you need nursing care. With live-in care, you have the added value of keeping your family home, and the fee you pay for your care is purely for the quality support you receive.

If you are a couple, live-in care really is a cost-effective option. In a care home, you would be charged double for two bedrooms. With live-in care, there is only a nominal cost if two people receive care at the same address.

How to arrange emergency home care

If you need emergency home care, contact our friendly team today. We will work with you and your family to put a suitable arrangement in place quickly, often within 24 hours of your initial call. Here’s a step-by-step guide on how to quickly arrange emergency home care:

1. Contact our Client Services team or request a callback at your convenience.

Reach out to us by calling our Client Services team or requesting a callback at a time that suits you.

2. Discuss your care requirements over the phone and arrange a care assessment.

We will schedule a comprehensive care assessment at a time convenient to you. In urgent situations, a carer may be dispatched promptly. Subsequently, we will work towards securing a permanent carer tailored to your preferences.

3. Establishing a structured ongoing home care routine.

After the initial emergency response, we will collaborate with you to establish a more structured and ongoing home care routine. This ensures continuity and a tailored approach to meet your evolving needs.

Talk to us about your emergency care needs

Call our friendly and approachable team today to see how we can help you and your family.

Website Star Ratings

Review score average of 4.7 based on 26 Trustpilot reviews as of August 2024

Meet Our Family – Footer